- Terms and conditions
Booking terms and conditons and more important information
BOOKING OUR APARTMENTS
After payment of the requested booking deposit (down payment) via credit card (VISA or Mastercard) or bank transfer within the relevant booking expiry date, the Client receives a first receipt per e-mail. By down payment, the Client accepts terms and conditions. The booking is to be considered confirmed and binding after receiving the confirmation number with voucher and more details through a second e-mail by Interlingua. Please show the voucher in our offices in order to obtain the keys.
Keys handover by the offices of Interlingua in Corso Cangrande Nr. 26 in Lazise may happen between 15 and 18. In case of arrival before 15, an early check-in is possible upon agreement. After 48 hours of no-show in lack of a written communication, the reservation expires and the apartment may be booked further by Interlingua. See our cancellation policy.
On arrival, I.D. or passport must be presented which may be retained by agency until full payment is made, and a registration form filled out with all the personal datas of each guest including children.
The apartment has to be returned before 10 a.m. on the day of departure, bringing the keys back to our offices;
Accomodation price is per property for the period stated on the e-mailed voucher, based on the maximum number of people allowed as described on the Internet site (children and babies included);
Costs for standard use of gas-electricity-water, pool and garage (if available, except for apartments Lilium) are to be considered included;
air-con from 30th June until 1st September is also included except for Lilium, Gelmetti, Villa Serena);
final cleaning included (please wash breakfast dishes and dispose your garbage in the specific containers or waste disposal sites at your departure).
assistance and emergency helpline included.
ACCESSORY COSTS (extra charges)
Children’s bed (cot) 1-24 months € 25/booking, to be prebooked and paid cash on site;
High chair € 10/booking, to be prebooked and paid cash on site
Linen for bed and towels for bathroom € 15 per person to be prebooked at least 1 week before arrival and paid cash on site;
Heating (if available) on request against charges 5-10€/day to be paid cash on site;
Air conditioning (if available) on request against charges (5-10€/day) in the period before 30th June and after 1st September (air-con included from 30th June until 1st September except for Lilium, Gelmetti, Villa Serena);
Tourist Tax (mandatory) 0,50-1€ per person per day, to be paid cash on site.
The remaining payment (settlement) has to be made on arrival together with the payment of all accessory costs, cash or with credit card (VISA or Mastercard). The accessory costs are to be paid in cash. The Agency may also request a further breakages deposit at arrival, to be reimbursed after deduction of any possibile damage.
In case of cancellation more than 30 days before date of arrival, half the down
payment will be reimbursed;
in case of cancellation from 30 to 8 days before arrival, no booking deposit will be reimbursed;
in case of cancellation less than seven (7) days before arrival, the rent is due in its entirety.
maximum number of guests allowed is stated in the description on our web-site. The number includes also children and babies.
Normally one week; exceptions to be agreed per e-mail.
ALLOTMENT OF APARTMENTS
In case of emergency, Agency has the right to allot an apartment of the same or better category, at the same price.
Clients are responsible for damage caused by them, family or guests to apartment and
inventory; claims of reimbursement can be filed by Agency also after client’s departure. In case of
complaints about the behaviour of clients, family or guests, the rental contract will be immediately
interrupted without compensation for clients.
no kind of travel insurance is included in our services nor supplied by Interlingua
Clients are kindly asked to report damages/problems on arrival or at the latest within 24 hours from arrival, calling Interlingua or through an e-mail, otherwise they may be put onto their account. Please refer directly to Interlingua staff in the offices or writing to firstname.lastname@example.org or email@example.com
Only clients are allowed to use pool/tennis and other communal facilities of the compound, not their guests.
Generally in function from May 15th to September 15th, approx. 09.00-13.00 and 15.00-20.00 hrs. The pools of LE CAMELIE and IL LAURO are in function from April to October.
GARDEN FURNITURE and SUN BEDS
The garden furniture (chairs) potentially stated in the description may not fit the exact number of guests as described in the maximum occupancy; the number of available sun-beds is also limited.
Are accepted ONLY after written approval of Agency, without which the rental contract may
be changed or annulled by Agency with consequent loss of down payment. Dogs may never be left alone
in the apartment and outside they must be kept on the line at all times.
LINEN and TOWELS
Please bring your own bed linen and towels or prebook them at least 1 week before arrival (15€ per person). No bath-towels can be booked by Interlingua.
Cotton or wool blankets are available in each property, just refer to our staff if you need more (included in the rent price).
In case a wi-fi connection is available (as stated in the description of each property), Interlingua cannot guarantee an uninterrupted service. Wi-Fi networks may be subject to usage/download limits, restrictions may apply to the number of devices and the provided connection is usually not suitable for business nor for uploading/downloading of movies and other very large files.
The Client is responsible for the proper waste disposal during the staying and on the departure day, according to the local rules.
COMFORT and STYLE
Almost all holiday apartments are private property and also used by their owners,
they all have different furniture and might not all be conforming to North-European standards
Please read the House Rules contained in the informative material you will receive with our Booking Confirmation and on arrival.